What does your ecosystem look like in the current world?
What new digital experiences, products, and services are available to meet changes in customer behaviours
Do you understand new customer needs, desires, and decision-making criteria in a changed environment?
Are there new partnerships, both within and outside of the industry?
What supply-chain and operating-model adjustments must you make to manage risk
What about changes to our sales-model changes: online ordering/ personalisation/contactless delivery
Can you accelerate product or service development through more rapid iteration?
In short, trends have been accelerated; stakeholder priorities have changed.
Examine your ecosystem.
Suppliers/Supply Chain
Competition
Legislation
Customers
Staff
Technology
Market
Network
So how do you adapt?
Opportunity analysis
Improving costs
Improving customer experience
Developing new products/services
Developing new business models
Launching new businesses
Attracting talent